Your consumer rights
Key protections for consumers during the euro transition.
Main rights
- • Right to conversion at the fixed rate 1 EUR = 1.95583 BGN
- • Right to dual pricing in BGN and EUR during the required period
- • Right to clear information about fees and changes
- • Protection against unjustified price increases linked to the transition
Common violations
- • Using a rate different from 1.95583
- • Rounding that unfairly increases the final price
- • Missing dual pricing where legally required
- • Refusing accepted payment methods in the official transition period
How to report
Contact the Consumer Protection Commission (CPC):
Phone: 0700 111 22
Website: kozp.bg
FAQ
What counts as a dual-pricing violation?▼
Typical violations include wrong conversion rate, unfair rounding, or missing BGN/EUR price display where mandatory.
Where can I report suspicious pricing?▼
You can contact the Consumer Protection Commission (CPC) via phone 0700 111 22 or through kozp.bg.
What evidence should I keep?▼
Keep your receipt, a photo of the displayed price and the purchase date/time to support your report.